logo

Droneware Support

Droneware Support

FAQs

Q: How do I remove the alert notifications?   A: Swipe the alert notification away with your mouse or with your finger(if using a touchscreen compatible device).  

Q: How do I view the images inside a folder after selecting it in the navigation panel (top left button with 3 horizontal stripes)?   A: You need to double click the folder for the images inside that folder to be displayed.  

 

Q: How can I edit documents?   A: Select the square that is located on the bottom left of the document and the square should turn green after selection. Then at the top right, select the icon that looks like an arrow pointing down with a horizontal bar underneath the arrow. Through this you can perform  actions on the document such as updating its geolocation, deleting the document from the system, or editing its metadata.  

 

Q: How can I download documents from Droneware?   A: Select the document(s) which you desire to be downloaded. Then select the icon at the top right that looks like an arrow  pointing down with a horizontal bar underneath the arrow. Select the save option and a popup should appear providing you with delivery options and package options. After completing this form, select 'OK'. If the navigation panel (Panel you see when selecting the top left button with 3 horizontal lines)  is not visible, open it up, and you will see a download link to your previously selected documents.  

 

Q: How can I recieve documents from Droneware to my FTP server or email?   A: Select the documents you want to get sent to your email. Select the icon at the top right that looks like an arrow pointing down  with a horizontal bar underneath the arrow. Choose the save option. Under 'Delivery Options' select either 'FTP' or 'HTTP Download'. Fill out the  fields for your selected delivery method and press 'OK'. The documents will get sent to you.  

 

Q: How do I save a query and recieve a notification when new documents are added to the system that match my query?   A: Run your desired search. Select the icon at the top right that looks like 3 vertical dots. Click on 'Set Alert for Current Search', fill out the pop-out form, and press 'OK'.

Instructional Video

 

Email an expert

Send an email to droneware@ptfs.com