To build and provide a total solution to meet the customer needs and project objectives, a variety of integrated components must interface and inter-operate with each other. PTFS Integration Service includes selecting the right hardware and software components for the project, acquiring them, developing software to integrate the components seamlessly, and configuring them so that the customer's requirements can be achieved.
PTFS services include systems integration, system selection and design, installation, configuration, procurement, training, support and maintenance. Additionally, PTFS provides technical support for seamless migration from legacy systems, whether manual or automated, as well as retrospective conversion services from non-MARC electronic files, card catalogs, and shelf lists. PTFS is skilled in phased implementation, allowing each library the ability to methodically develop a system, adding components and services as budgets permit.
As an experienced systems integration company, PTFS has a track record of successfully supplying operational imaging, archiving, retrieval, workflow, library management, and other information systems. Providing the customer with total solution provides single vendor accountability to produce the best results for solution delivery and project completion.
After system implementation has been accomplished, high-quality, responsive, and reliable customer support becomes crucial. A close relationship established during the implementation phase continues with help desk service, system updates, maintenance, and optional on-site visits.